Refund and Returns Policy

Refunds & Returns Policy for Highland Air at Highlandhvacservices.com

Effective Date: November 8, 2023

Introduction

At Highland Air, we take pride in the quality of our HVAC products and services. If you are not satisfied with your purchase from Highlandhvacservices.com, this Refunds and Returns Policy explains how you can initiate a return and request a refund.

Return Conditions

  • Products can be returned within 30 days of the original purchase date.
  • Items must be in the same condition that you received them, unused, and in their original packaging.
  • Proof of purchase is required for all returns.

Non-returnable Items

Certain types of items cannot be returned, such as:

  • Customized products according to customer specifications.
  • Products purchased on sale or with a discount.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] with your order number and reason for the return.
  2. Wait for our team to provide you with a Return Merchandise Authorization (RMA) number.
  3. Include your RMA number with the returned product.

Return Shipping

  • Customers are responsible for paying for the shipping costs for returning items. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you with further instructions.

Customer Support

For any questions regarding our Refunds and Returns Policy, please contact us at:

We are dedicated to ensuring that your experience with Highland Air is seamless and that your concerns are addressed promptly.